ALTERNATIVE DISPUTE RESOLUTION - ATTRACTIVE FOR CONSUMERS - BENEFICIAL FOR TRADERS
DRAFT AGENDA, DAY 1 - 24.10.2024
| Time | Topic | Speaker |
| until 11:30 | Arrival of accommodated participants (Hotel Slovan, Tatranská Lomnica) | |
| 12:00-13:00 | Joint Summit lunch (Hotel Slovan, Tatranská Lomnica) | |
| 13:00-13:30 | Registration of Summit participants | Michaela Rafajová (SOS) |
| 13:30-13:45 | Opening of the Summit | Petra Čakovská, president of Spoločnosť ochrany spotrebiteľov (SOS) |
| 13:45-14:15 | The European Commission’s (EC) view on the use and success of ADR in consumer disputes across the EU (online) | Stephanie Darmanin, Directorate-General Justice and Consumers of European Commission |
| 14:15-14:45 | Slovak experience with the alternative dispute resolution (ADR) system from the perspective of the ministry | Ivana Paulovičová, Consumer Protection Department, Ministry of Economy SR |
| 14:45-15:15 | Overview of existing ADR systems for consumer disputes and relevant legislation in Slovakia – functioning, advantages/drawbacks | Renáta Dolanská, ADR methodologist Spoločnosť ochrany spotrebiteľov (SOS) |
| 15:15-15:30 | Break | |
| 15:30-17:00 |
Panel discussion: Exchange of experiences/good practices of representatives of different ADR mechanisms from different countries Panellists: Monika Włodarczyk, judge, vicepresident of the European Association of Judges for Mediation GEMME – EUROPE |
Moderator:
Petra Čakovská, Spoločnosť ochrany spotrebiteľov (SOS) |
| 17:00-17:30 | The main challenges the consumer organisations currently face in the field of ADR (online) | Alexandre Biard, BEUC representative |
| 17:30-18:00 | Discussion and summary of Day | Renáta Dolanská, Spoločnosť ochrany spotrebiteľov (SOS) |
| 19:00 | Dinne | Michaela Rafajová (SOS) |
DRAFT AGENDA, DAY 2 - 25.10.2024
| Time | Topic | Speaker |
| 8:30-9:00 | Registration | Michaela Rafajová |
| 9:00-9:10 | Reflections from Day 1 | Petra Čakovská, Spoločnosť ochrany spotrebiteľov (SOS) |
| 9:10-9:35 | Bridging of ADR – CPC – RAD systems – the roles and possibilities for different authorities in ADR system in the context of EU legislation | Prof. Stefaan Voet, KU LEUVEN, Belgium |
| 9:35-10:00 | Enforcement of the consumer rights in digital environment: Experience of Latvian consumer protection authority | Dr. Zanda Dāvida, Consumer Rights, Protection Centre, Latvia |
| 10:00-10:10 | Break | |
| 10:10-11:40 | Panel Discussion: How to make better use of the potential of ADR in consumer disputes in practice Panellists: Soňa Beráková, Ministry of Justice SR Soňa Kubáni, European Consumer Center Roman Fusek, National Bank of Slovakia Ľubomír Tuchscher, Slovak Branded Goods Association |
Moderator: Renáta Dolanská, Petra Čakovská |
| 11:40-11:50 | ADR plaque of helpfulness for traders | Renáta Dolanská, Spoločnosť ochrany spotrebiteľov (SOS) |
| 11:50-12:00 | Discussion and final summary | Petra Čakovská (SOS) |
| 12:30 | Closing lunch |
